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Common problems

Q1: why do you sign up for a member? 

Only registered users will be able to purchase from the home page and enjoy all kinds of preferential pricing and integration gifts. 

Only registered users can log on to the "member center", use the rich membership functions provided by the city, and manage their own personal data. 

Only registered users can get our promotional activities or cash vouchers. 


Q2: how to order goods in the city? 

You can browse our website to search for the desired product type, and see that your satisfied product can be added directly to the shopping cart, and then the order will be paid. 


Q3: do all the components I need can be purchased on the website? 

At present, all the items on the site are available for purchase directly, which will guarantee delivery on the day/day of the day. If the spot is sold out temporarily, we can place your order for free. Let's say that the product you need is not available in our mall. We can even help to buy it. 


Q4: what about the password? 

When you forget your password, please visit the registration page, click on the "forgot password", the system will automatically your password by email to tell you that you can login "member center" to change the password, to ensure that your interests. 


Q5: will the order in one city provide the contract? 

You can. After the customer has submitted the order on the site, the customer can print the sales contract PDF document on the website. This contract is a contract of contract for both parties and is legally binding. 


Q6: how is the order and delivery tracking of one core city? 

After the customer submits an order online, the city will notify the customer of the status of the order by text. The next day, the customer can view the shipping status of the order in "my order". Customers can also query domestic express orders in "my order" in real time. If there is any doubt about the order period, you can contact the core customer service hotline 18938029111 or check it through online customer service. 


Q7: how is the invoice of one core city issued? 

One core city can issue VAT invoice for all orders (the amount accumulates above 3,000 yuan) and all products are subject to the state's formal tax payment. 


Q8: does the city receive a telephone inquiry? 

You can. Customers will be able to call customer service hotline at 18938029111. We will give you an artificial query. But because online orders involve personal information, we recommend that customers place an order online. 


Q9: how to return the goods if there is a quality problem? 

One core city only provides the original quality of transparent channel, 100% guarantee quality. Customers to receive the quality of the products when in doubt, please call customer service hotline at 18938029111 for the first time, we will communicate with suppliers, and according to the supplier quality issue handling process, arrange return processing. For complaints and return applications for quality related issues, please submit them within 15 days of receipt. 


Q10: what is the specific procedure for order delivery? 

After receiving your payment, we will arrange the order for you. After the order is successful, your order status will be changed to "wait for delivery". After we receive the goods, we will arrange the goods for you in the first place, and your order status will be changed to "waiting for receipt". In order to ensure the timely and accurate delivery of the product, please fill in the details of the consignee information and contact information. 

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